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A survey collects feedback after registration — follow-ups the registration form was too early to ask. It uses the same question builder as the registration form. Attendees answer from their entry pass. Surveys are listed under Surveys in Marketing.

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Create a survey

1

Name it

Choose Create survey and enter a name, such as “Post-event feedback”. Questions, publishing, and opening happen on the survey’s own page. A new survey is a Draft: invisible to attendees.
2

Build the questions

Choose Add question and build the survey the way a registration form is built — short answer, paragraph answer, single choice, multiple choice, dropdown, plus layout items that ask nothing. Reorder, duplicate, or remove questions from each card. Save draft keeps the work. Attendees see none of it yet.
3

Publish

Choose Publish and confirm. Publishing snapshots the questions on screen into what attendees will see — unsaved edits are saved first. Publishing does not open the survey.
4

Open

Choose Open to start collection. Only then does the survey appear on entry passes. Close stops collection. Open again resumes it.
Publishing and opening are separate: publishing decides what is asked, opening decides whether it is being asked. A survey can be published weeks ahead and opened on the closing day. The page shows the current state: Not published while there is no published version; “published but not open” while the fill page still answers “not found”; and “the draft differs from what attendees see” after editing a published survey — publish again to update it.

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Lifecycle

  • Archive is available from any state. Restore lands on Closed, never Open.
  • Surveys are never deleted — answers point at them.

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Where attendees answer

The entry pass has a Surveys section listing the event’s open surveys, each marked Open or Answered. Opening one shows the published questions. Submit saves the answers. A person who has already answered sees their answers and can Edit my answers while the survey stays open — saving again replaces the earlier set. Only a confirmed registration can answer. A pending, waitlisted, or cancelled registration sees no surveys. To let someone answer, confirm their registration.
There is no public or anonymous survey. Every response belongs to one registration, which is what makes “one response per person” and the confirmed-only audience possible.

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Read the results

View responses — from the list or the survey page — opens the results:
  • One card per question. Choice questions show a bar chart of how often each option was picked. Text questions show the latest answers. Each card states how many of the respondents answered it.
  • All responses — a table with one row per respondent (name and email, submission time) and one column per question, searchable and exportable as CSV.
A question removed from the draft still appears in the results as long as anyone answered it. The response is a snapshot of what was asked at the time.

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Automations

The trigger Survey response submitted fires when a person submits a survey for the first time. Editing and resubmitting does not fire it again. Use it with a thank-you email — see Automations.

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Rules to know

  • Draft is invisible; published and open are separate. Attendees see nothing until the survey is published and open.
  • One response per person, replaced on resubmission, never duplicated.
  • Confirmed attendees only. The registration’s status is the only switch.
  • Closed answers “not found” to the outside, the same as a draft or an archived survey.
  • Editing a published survey changes nothing live until it is published again.
  • Restore lands on Closed.
  • Surveys are not part of the Developer API.

Registration forms

The same builder, asked at registration time.

Hosted pages

The entry pass, where open surveys are listed.

Automations

Thank respondents on the survey-submitted trigger.

Email templates

Send the entry pass link to invite responses.