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Services & materials is the exhibitor’s order catalog: service items are the things a company can order for its booth — a 220V power drop, a table-and-chairs set, a lead scanner — and service orders record who asked for what. Find it under Exhibition → Services & materials.

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Create and publish a service item

1

Create it

Click Create item and name it (e.g. “Power drop 220V”). It is created as a draft.
2

Describe it

Add a description on its detail page — what’s included, constraints, lead time.
3

Publish

Click Publish (behind a confirm dialog). The item becomes Open — orderable for exhibitors. Everything is free today; pricing arrives later on the same items.
Service items follow the familiar lifecycle — Draft → Open ⇄ Closed → Archived — and are never deleted. Restoring an archived item lands on Closed.

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Record an order

Orders are recorded from the exhibitor’s page: open the exhibitor under Exhibitors, click Record order, and pick:
  • Item — one of the Open service items.
  • Quantity
  • Note — free text: “back wall, left side”.
The service item’s own page shows the mirror view: every order citing this item, across all exhibitors — useful when the electrician asks how many power drops the show needs in total.

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Order lifecycle

A cancelled order stays cancelled — corrections are new orders, not edits to old ones. That keeps the trail honest: what was asked for, what was delivered and what was withdrawn each remain on record.

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Rules to know

  • Orders are organizer-recorded today. There is no exhibitor self-service ordering yet — your team logs requests as they come in by email or on the phone. When the exhibitor portal arrives, self-service orders will land in this same list.
  • Only Open items take new orders. Draft and Closed items don’t appear in the order dialog; close an item to stop taking requests without hiding its history.
  • Archiving an item keeps its orders. The item just stops being orderable.
  • Track fulfilment as you deliver. “Requested” across the board the night before opening is your to-do list; the open-orders count on the items list shows where the backlog is.
Name items the way the venue’s ops team speaks — “Power drop 220V”, “Booth cleaning (daily)” — since the item list doubles as the pick list you’ll hand to contractors.